Production, delivery & returns

Welcome to our shop, we are so pleased you are here! 

We are a team of 1 when it comes to fulfilling orders. We ship out once a week for any items we have in stock or any printed goods. Please read below if you are ordering textiles. 

If you require your order by a certain date, please email me at ria@wearearcana.com and I will do my best to accommodate your request.

Production

Textiles

We are a small independent British business, and with sustainability close to our hearts and always on our mind, we keep a small stock in our studio and make to order if demand exceeds our stock. Occasionally we have pre-order events, so if you want to own your very own Arcana blanket, cushion or bag, sign up for our newsletter so you don't miss our new releases, pre-order events and promotions.

Blanket production times are 4-5 weeks.

Cushion and bag production is 3-4 weeks.

Prints and cards

Mounted prints and unmounted prints will be packaged in a protective sleeve in a flat cardboard protective envelope to keep it safe in transit. I use biodegradable packaging wherever possible. Keep your print in its protective sleeve until you have framed it to protect the surface of the print. Please allow 7 days for your order to be printed and mounted lovingly.

All cards are printed by me in my Hampshire studio. Please also 7 days for creation. They are packaged in plastic free glassine envelopes to keep them beautiful in transit.

Shipping Fees

UK shipping

£2.95 below £50, free over £50.

Shipping to the EU*

£8.00 for orders under £50, £14.99 for orders over £50

Shipping to all other destinations*

£10.00 for orders under £50, £24.99 for orders over £50

*Please note that customers outside the U.K will be responsible for any import duties and local taxes. 

You will get an estimate of your delivery date when the parcel has been shipped.

 

RETURNS

Returns are accepted within 14 days. Please let me know if you would like to return an order by email to ria@wearearcana.com. The order must be returned in “as new” state in the packaging originally used. You are responsible for paying for the order to be returned. Once the returned order has been received, I will issue a refund of the original purchase price, including original delivery charges as paid.