Delivery & returns
Delivery & returns
Orders placed before 1pm on weekdays for items in stock will be dispatched the same day. Items ordered on Friday after 1pm or over the weekend will be dispatched on Monday. UK returns are free of charge. For full details please see below.
If your item is made to order, please see below to gauge how long it will take to make.
If you require your order by a certain date, please email me at firstname.lastname@example.org and I will do my best to help.
Orders over £100 include free Express shipping by DPD.
Standard shipping for orders £0.00-£99.99, Royal Mail tracked 48 - £3.00
Express shipping for orders £0.00-£99.99, DPD Next Day - £6.00
Shipping to the EU*
Standard International - £12.00 (Royal Mail)
Express International - £40.00 (Courier)
Shipping to all other destinations*
Standard International - £25.00 (Royal Mail)
Express International - £60.00 (Courier)
*Please note that customers outside the U.K will be responsible for any import duties and local taxes.
We want our process to be hassle free for you. If you receive your item and are not totally happy with it (though we are sure you will be!), we will accept your returns within 14 days of delivery. The order must be returned in “as new” state in the packaging originally used. Once the returned order has been received, I will issue a refund of the original purchase price, including original delivery charges as paid.
If you live in the UK, returns are free, whatever the reason for your return. Please let me know if you would like to return an order by email to email@example.com, and I will send you with the necessary documentation.
If the item is in any way faulty, we will pay for the return postage from whichever country you are in. If you have changed your mind, we kindly ask that you pay for the order to be returned.
Made to Order Production
We are a small independent British business, and with sustainability close to our hearts and always on our mind, we keep a small stock in our studio and make-to-order if demand exceeds our stock. If an item is made to order, you can expect the a production time of 5-6 weeks.
Occasionally we have pre-order events, so if you want to own your very own Arcana blanket, cushion or bag, sign up for our newsletter so you don't miss our new releases, pre-order events and promotions.